FAQs

Most Canadian health insurance plans have coverage for Chiropody and Podiatry assessment fees along with coverage for Prescription Custom Foot Orthotics. It is best to contact your insurance provider directly to find out the specifics of your coverage prior to your appointment. Our services are not covered by OHIP.

As primary care health professionals in Ontario, you do not need a referral to book an appointment with us.

You will receive a confirmation email and text with your appointment details along with a Health Intake & Consent Form to complete online prior to your appointment. You will receive an email reminder 2 days ahead, and a text reminder 1 hour before your appointment. A customer account is automatically created for you so you can login to manage your appointment details. Our automated Square Assistant also allows you to confirm, cancel, or change your appointments by replying directly to Square text messages.

You are able to cancel an appointment with more than 24 hours notice without penalty. Please note cancellations made less than 24 hours before your appointment are subject to a $50 cancellation fee. You can change or cancel your appointment directly from your confirmation email or by logging into your customer account or through texting our automated Square Assistant.

We currently accept appointments within the North York area. If you live in the surrounding area and would like to book an appointment, please send us a message with your location and we will do our best to accommodate you.

After your assessment and exam, your Custom Foot Orthotics are designed, manufactured and delivered to you during a second dispensing appointment typically within 2 weeks along with necessary documentation for insurance claims.

We will provide you with detailed receipts, invoices and medical documentation after your Custom Foot Orthotics are dispensed. You can submit all documents independently to your insurance provider for reimbursement. We do not currently provide direct billing services.

Referrals are made to our local clinics for treatments that require a clinical setting.